Apple Watch Cellular Data Problem

[monkeyspunky]

Hi All,

First post here out of desperation!!

Short story;

I had an Apple Watch Series 5 working perfectly with o2 cellular activated. I have just upgraded to a Series 8.

I have unpaired the Series 5, removed the data plan and setup the new watch. When setting up I was asked if I would like to replace or add, to which I selected replace.

I now have data activated, received the texts from o2 to confirm, but the watch itself is not working with Data. I can make a call when on cellular and signal is showing. 

On the watch o2 is ticked under the plan but under status it says 'no connection'.

When setting up I did receive an error on the o2 webpage which gave me an error code reference 14 but I fixed this by unpairing and starting the whole process again.

From reading others have problems I contacted o2 three times (who were beyond useless) and on the last call they transferred me to Apple without telling me they would. Apple confirmed everything ok with setup and their end. 

Any help would be greatly appreciated!

Tom

[monkeyspunky · Accepted solution]

So I’m happy to say that now everything is working for me. @O2Lisa did an eSim reset on my account and was the last thing that got it working! Finally can go semi disconnected from the world and be phoneless!!!! Thanks for the fix @O2Lisa and everyone for their help. 

for others, I’d do everything I did above to try especially if getting an error code 14 and then have someone help reset the eSim on your account. Good luck and thanks again

[O2Lisa]

Glad it’s all sorted for you @monkeyspunky 😊

Have a lovely day. 

[deejaygav]

Hi Lisa, 

I also have a similar problem to this, could you also DM me to assist? 

I also changed my Apple Watch from a S6 to a S7 and did the replace when setting up the S7. When I am away from my iPhone and outside my watch connects to the mobile network (green antenna symbol) but doesn't have internet/data/Siri etc.. Weirdly, if I restart the watch it will initially connect with a green 4G symbol with working internet/data but after 2 minutes the symbol will change to the green antenna and data/internet will no longer work. 

Your help will be greatly appreciated 

[DarrylM]

Hi @O2Lisa , I have a similar problem, are you able to help please?

[K9laura]

Hi Lisa I’m having the same issue if you could help at all 

[wind123]

@O2Lisa @O2Emma O2Georgina I am having the same issue for my apple watch under my account. I cannot get on the internet with cellular on my watch. Can you help? Thanks.

[pgn]

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@wind123 wrote:

@O2Lisa @O2Emma O2Georgina I am having the same issue for my apple watch under my account. I cannot get on the internet with cellular on my watch. Can you help? Thanks.

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The O2 Advisor on this morning is @O2Sarah- - good luck, @wind123 and @K9laura (two for one here 😉)

Good luck!

[O2Sarah-]

Thanks for the tag @pgn 😊

@wind123  and @K9laura  I will send you a private message so we can look into this.

[K9laura]

Hi I’m still having this issue not had a response from Sarah