on 26-09-2020 10:21
on 01-10-2020 17:26
on 04-10-2020 11:35
on 04-10-2020 11:35
Hi @Andy07,
Apologies for delay in replying.
So have been back onto O2 through the 202 number. Spoke to a lady who says that she can see that my watch set-up and airtime account back on the 25/09 and then cancelled it again almost immediately and thinks this is causing the problem. That O2 need to re-set the esim/account, but she can't do it from her access and am now waiting a further 3-5 working days for someone from technical to contact/call me back to resolve this.
Apparently delay is becuase O2 only operating on roughly 50% staff in their customer services due to the virus restrictions and they have to send forms through to various departments to prioritise the work.
That will have been two weeks since I got the watch. Strangely, my wife has the same Pay Monthly contract, phone and watch and her set up within minutes without any issues.
So still waiting. Will let you know if anything changes.
Not a great system or endorsement for a large Network Provider such as O2 that they can't resolve this immediately on the phone when I have been with them for about 10 years and paid for some expensive kit on top of the contract price.
I suppose I have to be grateful that this is the just a 1st world problem I'm whinging about.
on 08-10-2020 13:08
on 29-12-2020 16:07