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App Store access

Williampaton
Level 1: Joiner
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on ‎06-12-2017 00:27

on ‎06-12-2017 00:27

Hi,I can’t access the App Store,my mobile banking app or use safari unless I have wifi,I have tried resetting my settings and shutdown start up,my cookies are turned on and so is my mobile data,I have a good signal on 4g.
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MI5
Level 94: Supreme
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on ‎06-12-2017 06:22

on ‎06-12-2017 06:22

Check your settings to ensure those apps are allowed to use mobile data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎06-12-2017 08:50

on ‎06-12-2017 08:50

Text ACTIVE to 2020 and save the settings sent back. Reboot the phone. 

Call customer service and ask them to check you have the idata bolt on. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎06-12-2017 09:31

on ‎06-12-2017 09:31

Settings >Mobile data and scroll down to apps.
Make sure the switch is green against the app you want to use.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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on ‎07-12-2017 11:50

on ‎07-12-2017 11:50

@Williampaton how are you getting on with this? Have you managed to reconnect to the mobile network yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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