Account not eligible to setup mobile data on Apple Watch

[Pixie1]

So I have been back and forward countless times with O2 since July and haven’t gotten anywhere.
I bought an Apple Watch back in July but when I set it up it said “Your O2 account is not eligible to enable mobile data on your Apple Watch. Contact O2 for more information.” I contacted O2 and they said they had to reset the eSIM and that so had to unpaid the watch and wait 24 hours before setting it back up again. I did this and the same message appeared so I contacted O2 to tell them and again the said the eSIM had to be reset. The eSIM must have been reset about 10 times before I eventually got through to someone who told me that they would send out a new watch. So I sent the watch I had back (Nike Series 5) and in return they sent me a Series 6 as they had none of the watches I had left. It is safe to say that the watch isn’t the issue. So I went back on the phone to O2 and spoke to a woman that said an eSIM would get sent out so I could add a mobile data plan. I have since tried to add this plan and have had no luck. The same message is still there. I have tried everything that I possibly can as I have looked through previous threads etc but I’m now at my wits end and no one at O2 seems to understand what the issue is and keeps doing the same things over and over that clearly don’t work. I can’t add any plans in the actual Apple Watch app because this message is still there. I was hoping someone might be able to help here.

Any help would be greatly appreciated!

[Jeevster]

Do you have a direct debit set up, this is a requirement for apple watch eSIM

[RT123]

Hi @O2Lisa, 

I am having exactly the same issue as above. 

I've just been on the phone to O2 for over an hour. I was back and forth between sales and customer services - nobody knew how to fix the issue. 

We reset the watch, but hasn't fixed the issue - still don't have the option to set up mobile data on the watch app. 

Please can you help?

Thanks in advance. 

[MI5]

@RT123 

What type of account do you have?

[RT123]

It's an Iphone 8 with 20GB data and unlimited minutes/messages

[MI5]

@RT123 

Monthly contract or PAYG?

[RT123]

monthly contract

[MI5]

@RT123 

Do you have the iData bolt on?

ie, do you get visual voicemail or do you need to dial 901 to listen to voicemail?

[RT123]

I get a visual voicemail on the phone app (don't need to call 191)

[RT123]

(*901)

[MI5]

I'll need to call in @O2Emma then @RT123 as I can't access your account.