5G Sim

[DK2]

Hi Do I need a new sim for my iphone 12? or can I use my current sim Thanks 🙂

[MI5 · Accepted solution]

@DK2 

You need a 5g sim to receive 5g.

If your sim is less than a year old it should be 5g already.

If not, You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[DK2]

thank you. SATurggling to get in touch with O2 to get one - aaargh

[MI5]

8.00am is a good time to call.

[DK2]

Thank you. Do you know if a 5G sim wil autmatically arrive aftrer the phone or if not can I order one from them wothout waiting on the phone?

[MI5]

@DK2 

If you've upgraded or started a new contract, they should send a sim with the phone.

[Bambino]

@DK2 If you're not in a 5G enabled area a 5G sim will get you...4G or less. You can use this link to see a generalised map of your area: O2 Network Coverage Checker | 2G, 3G, 4G and 5G Coverage

[DK2]

They didnt send Sim with the phone: -( Im in a 5g area

[Bambino]

@DK2 Then you'll have to call customer service and request a new sim: Guide: Coronavirus Community Help and Support 

Unfortunately, you have to lie these days in order to speak to customer service. O2 doesn't consider your call important because you're not buying anything, so you have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Edit: Below is alternative advice from an O2 Guru on how to get through. Same lies apply. 
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

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@DK2 wrote:

They didnt send Sim with the phone: -( Im in a 5g area

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You'll need to call then as I suggested earlier @DK2