4g not working on iphone 6

[Anonymous]

Hi, I'm new here,
I have a new iphone 6 - sim free bought direct from apple.
I am on a 12 month sim only deal with O2.
I had to do a sim swop yesterday in the O2 shop as my last phone was a 4s. I'm out of contract on that phone. Never had a problem with the 3G service on it.
I waited 24 hours for the sim swop to go through and had no service - I tried the text service and it went through straight away. However my phone still says 3G. I've toggled 4g on and off.
I've done a full restore of the phone. Nothing
I've taken out the sim, cleaned it. Nothing
I'm at my wits end with it now.
I'm on O2 12m ultd 5GB 4G

[Anonymous]

Check here http://support.apple.com/kb/ht1970

[Anonymous]

Hi just checked that link, didn't get the prompt to update carrier settings.
My carrier says O2 17.0

[Anonymous]

I'm on the same.

Press the sleep/wake button and home button until the Apple logo appears and let go.

Let the iPhone reboot.

[Anonymous]

Help thread http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

ask o2 on 202 to make sure you're on iData settings on your account. 

[MI5]

Your apn settings sound wrong to me - At a guess you are on either the wrong tariff (standard data) or you have the wrong settings.
First check in your "My o2" and see if your data bolt on says it is for iPhone, if so you should have iData as your apn.
If it is just standard data then your apn should be "mobile.o2.co.uk" but you should call CS to get it changed to iData asap as you will lose specific iPhone functions on that data package.

[Anonymous]

Hi, thanks for all your help btw x
I've checked my settings against that screen and it says pretty much the same apart from

MMS Proxy : 193.113.200.195:8080
Mine says : 82.132.254.1:8080

[Anonymous]

Do still check with Cust service ref your account settings still.

[Anonymous]

I will I just tried to call them but they are closed it seems. I'll have to try again in the morning. X

[Anonymous]

Hi

Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00

Let us know how you get on.

[Anonymous]

I have checked my tarrif online I can't see anything that identifies it as a iphone tarrif.

Data
UK data
left until 01 Oct 2014
Allowance: 5.00GB
Used: 1002.00KB
4.99 GB left
If you want to add more data, you might be able to buy extra Bolt Ons, or you can use Wi-Fi.
Add data Bolt On

Your current tariff
Tariff
£24.00 per month
O2 Simplicity ultd 12M 5GB 4G
Length of contract 12 months
Contract renewal date 19 Sep 2015
Key features Unlimited any-network mins, unlimited texts, 5GB, 4G
Change my tariff
Data allowance Bolt On
Free
5GB UK Data
Status Active
Start date 20 Sep 2014
Key features UK data allowance of 5GB per month to use on your mobile and access to unlimited WiFi

So I'm on my ipad and I'm trying to copy and paste into a tiny box lol