Solved: 4g abroad

RachelandDavid · ‎01-08-2020

My 4g is not working in Tenerife

Cleoriff · ‎01-08-2020

@RachelandDavid

Try manually searching for another network. Failing that, just use 3G. Mine worked well on 3G when in Spain.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-08-2020

@RachelandDavid

Try manually searching for another network. Failing that, just use 3G. Mine worked well on 3G when in Spain.

Veritas Numquam Perit

MI5 · ‎01-08-2020

@RachelandDavid

Change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎11-08-2020

Hey @RachelandDavid just checking on you - did this solve the problem?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

4g abroad

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan