Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0

4G keeps dropping out

Why does 4G keep dropping out of my iPhone 7 and how do I rectify it without constantly having to reboot?

Posts: 88,626
Topics: 536
Solutions: 11,473
Registered: ‎04-04-2012

Re: 4G keeps dropping out

You could try getting a new sim card in case it's faulty.
If you pop into your local O2 store they will swap it for free.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,485
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: 4G keeps dropping out

If you have an apple store nearby if might be worth making an appointment to get the phone checked out if the sim replacement doesn't change things. 

Anonymous
Posts: 0

Re: 4G keeps dropping out

my 4G keeps dropping in and out! its variable between 3/4 that is just due to my location, althou it states im in a 4g area you have to take certain factors into account such as propertys in the area, any high risers, what your walls are like and also electrical equipment, my house backs onto an 18 hole golf course and hundreds of acres of woodland so again that is detrimental to my signal, its not always the sim card that is at fault or the phone it can simply be local demagraphics.... 

 

 

Community Manager
Posts: 5,893
Registered: ‎23-07-2014

Re: 4G keeps dropping out

[ Edited ]

Hi @Anonymous welcome to the forum! Let us know how you get on with the above suggestions? Smiley Happy

 

Thanks for your replies @MI5, @jonsie, @Anonymous! Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: 4G keeps dropping out

We are having the same issue.  I say we because we each have O2 and the 4G has been dropping out all day.  On and off.  Quite frustrating.

Posts: 70,485
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: 4G keeps dropping out


@ACTISmedia wrote:

We are having the same issue.  I say we because we each have O2 and the 4G has been dropping out all day.  On and off.  Quite frustrating.


Yes, you and everyone else.