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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours from 15 May...

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Dave-O2 by Community Manager
  • 557 Views
  • 12 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 329106 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch o2 customer service

So it’s been 2 weeks now that I have been given the run around by O2 . I have been polite , patient , traveled over 48 miles to go to the store twice , been on the phone for hrs told up wait 5 working days for a phone call never to materialise . Mess...

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Jyotida by Level 1: Joiner
  • 630 Views
  • 4 replies
  • 0 kudos

App apple

Hey I have some problems I need reset my account app because I don’t know why not open app with my account password and email is registered another account my app

Kostadin by Level 1: Joiner
  • 286 Views
  • 2 replies
  • 0 kudos

Resolved! Some (not all) contact names not showing in WhatsApp

Hi there,My Apple iPhone account has been moved to o2 from Virgin but now some of my contacts' names in WhatsApp are not showing - only in WhatsApp, though. I can see all the phone numbers and some of the names but not all of the names. How do I get ...

Ali_BB by Level 1: Joiner
  • 557 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch - not able to add mobile plan!

Hiya! Seen this being posted a few times, but I need help! Upgraded my series 5 to an ultra and at the same time paid off my 13 pro max and when to a o2 sim only on a monthly plan. I have been unable to add my mobile plan onto the watch, and after ta...

TK2 by Level 1: Joiner
  • 6238 Views
  • 42 replies
  • 0 kudos

Understanding Apple watch cellular

Hello, I am currently an O2 business customer and I am looking into purchasing an Apple Watch Cellular. I have some initial questions that I would appreciate clarification on please. Having done some research it appears that it is not currently possi...

Jimbob38 by Level 1: Joiner
  • 2270 Views
  • 9 replies
  • 0 kudos

Resolved! esim

How do i activate an esim on my iphone

Etcho by Level 1: Joiner
  • 435 Views
  • 1 replies
  • 0 kudos

Resolved! 6 months apple music

When I bought a new Sim plan (27th June) it said I'd be eligible for 'up to 6 months Apple Music' however I've not been sent a code or anything to get this?

Stu548 by Level 1: Joiner
  • 763 Views
  • 4 replies
  • 0 kudos

Why cannot O2 sort out my apple watch issue

I have been trying for over a week to get my Apple watch working, I mean working in the fact of getting the airtime contract reactivated as there is no connection. I am paying for a contract that does not work Sorry but that's the way it is, I compla...

mychips by Level 1: Joiner
  • 951 Views
  • 5 replies
  • 0 kudos

Resolved! 1 Apple watch 2 Sync connections

Hi everyone, I reset my watch today and then I got error code 14 when trying to connect my data plan so I called 202. I was told that an e-sim reset has been done and I should be able to connect within 24 hours, just to turn phone and watch off and t...

RobertaM by Level 1: Joiner
  • 1294 Views
  • 2 replies
  • 0 kudos

No cellular connection on Apple Watch Ultra

Hi all, I've recently bought an AWU (from Apple not O2), which arrived on Monday. I added a cellular data plan to my O2 an account and received a text from O2 on Monday to say it had been set up and was ready to use. This morning I thought I'd try it...