Get Help with Apple Devices

Resolved! Silenced call

HiToday I had a private medical call with a withheld number ( for confidentiality) this didn’t ring or let me answer it, it just showed a missed silenced call!I managed to get the call by phoning them but it happened twice & I have another call next ...

Resolved! Upgrade

Hello I had an email today regarding Black Friday sales - I am currently looking to upgrade my phone - potentially the iPhone 13 pro - looking at my current usage and package I have can you get me the best deal

iPhone

I’ve just put my sim into another phone but it’s asking me some weird questions when I try to put mobile data on

Resolved! Unlocking an old phone without being on o2

Hi there! I’ve recently been given an old phone that is apparently locked to 02. I would like to unlock it to put in a Virgin sim as this isn’t recognised on the phone (iPhone 7). I can’t log into 02 as I’m not on this network! That seems to be the a...

Resolved! Phone not received.

I ordered a new phone last week but nothing has arrived and I haven’t received an email. Any ideas?A hard search has appeared on my credit score so guessing the request went through. Also the Upfront fee has been taken out of my bank. thanks

Resolved! Can't make phone calls or receive calls

Can't receive or make or send calls or text messages

Apple Watch - Code 49

I am trying to add mobile data for my Apple Watch but it keeps showing Code 49. I’ve tried to get through to soeak to someone at O2 (as the error message has said I need to) but I can’t get through to an actual person. Any help on this Code 49 would ...

Apple Watch cellular - no data plan

I have been using my Apple Watch SE cellular for a few months and I pay the extra £5 for the airtime plan. However, on my Apple Watch data settings, it says there is no O2 data plan yet the airtime plan appears on my o2 account? The phone and watch a...

Resolved! Dual SIM > SMS

Hi, So, I’ve recently changed the SIM in my iPhone 11 to an ESIM and put my work SIM in to the now vacant slot, so I can just carry the one phone around with me. Works great for calls and it’s so easy to choose which line to use when making an outgoi...

Resolved! I phone 11

I have just upgraded from iPhone 7 to 11 using same sim and number. Now can’t use messenger, what’s app etc then suddenly drops several messages through at once. Also VPN dropping in and out continuously

O2

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