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z1 compact screen cracked by itself

Anonymous
Not applicable
its a crack right across screen level with charger port. My phone is around 4 months old, should this crack still be fixed free or am i looking at £130 repair bill for a new screen. it sits with a protective cover and IN a padded case, phone has nevet been dropped or leaned on but now my screen cant unlock as its pattern locked and its not working.
Message 1 of 41
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Anonymous
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@Anonymous wrote:
my neighbour just took a photo for me i'll get a link in a few minutes for you guys. Would sony fix it?

The decision would lie with their engineers after running diagnostics etc. 

 

 

Message 11 of 41
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viridis
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I would hedge bets with the z1c, that the diagnostics are very much a visual thing 😉
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Anonymous
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Message 13 of 41
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Anonymous
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Thank you for the pictures.

As I'm only a customer like you and not a phone engineer i can only say it's down to their interpretation.

Would you let us know what they say please.
Message 14 of 41
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viridis
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Yep, send to Sony.
Contact them at http://support.sonymobile.com/gb/
And tell them it just happened after a charge with no history of dropping or falling ever.
Message 15 of 41
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viridis
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Anonymous
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Cleoriff
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@viridis wrote:
http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...

Hence why I asked for pics.

Thank you for this @viridis . Now you have posted it it has reminded me of the problem. I am sure if the OP follows your expert advice she should hopefully have no problem getting it sorted with Sony slight_smile

Veritas Numquam Perit

Girl in a jacket
Message 18 of 41
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Anonymous
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eugh and we hit a wall.... IMEI number is invalid according to the sony link.
Message 19 of 41
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Anonymous
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Can you double check your inputting it exactly.
Message 20 of 41
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