z1 compact screen cracked by itself

[Anonymous]

its a crack right across screen level with charger port. My phone is around 4 months old, should this crack still be fixed free or am i looking at £130 repair bill for a new screen. it sits with a protective cover and IN a padded case, phone has nevet been dropped or leaned on but now my screen cant unlock as its pattern locked and its not working.

[Anonymous]

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@Anonymous wrote:
my neighbour just took a photo for me i'll get a link in a few minutes for you guys. Would sony fix it?

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The decision would lie with their engineers after running diagnostics etc. 

[viridis]

I would hedge bets with the z1c, that the diagnostics are very much a visual thing 😉

[Anonymous]

http://i.imgur.com/Np7EM59.jpg
http://i.imgur.com/r6wHVQC.jpg

no shatter, impact points at all

[Anonymous]

Thank you for the pictures.

As I'm only a customer like you and not a phone engineer i can only say it's down to their interpretation.

Would you let us know what they say please.

[viridis]

Yep, send to Sony.
Contact them at http://support.sonymobile.com/gb/
And tell them it just happened after a charge with no history of dropping or falling ever.

[viridis]

http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...

Hence why I asked for pics.

[Anonymous]

Found this from a Google search -> https://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Z1-likely-has-a-self-cracking-screen-like-the-Z/td-p/40...

[Cleoriff]

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@viridis wrote:
http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...

Hence why I asked for pics.

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Thank you for this @viridis . Now you have posted it it has reminded me of the problem. I am sure if the OP follows your expert advice she should hopefully have no problem getting it sorted with Sony

[Anonymous]

eugh and we hit a wall.... IMEI number is invalid according to the sony link.

[Anonymous]

Can you double check your inputting it exactly.