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why while talking cant use internet

Anonymous
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hi  i wonder why i cant use internet when im talking on the phone ?  all networks can do it and o2 no  is this cos they havent 4g yet ? and working on 3g

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adamtemp64
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On o2

2g it is only voice or data not both (same on all networks on 2g)

3g it is both using 3g for voice and data

4g is still data only Voice reverts to 3g/2g

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Anonymous
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just to clearly explain i have samsung s4 b4 had iphone 4s and still cant talk and use internet at the same time
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Anonymous
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Hi,

 

 

 

O2 has rolled out 4G in quite a few cities and will complete by 2015.

 

http://www.o2.co.uk/4g/4g-tariffs

 

http://www.o2.co.uk/network/future

 

I've personally not had the need to use voicecalls and still surf on the Internet.

 

I'm sure one of the other members will be able to explain why this is not possible via the O2 Network.

 

 

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MI5
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I can remember this been discussed before, but I can't remember the answer.....
Maybe a search on the forum will help you....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Hi,

 

I believe this is down to both network (not just O2) AND hardware.  From what I remember it's not possible to have both simultanously active at one time on a 3G service (or older/slower network).  It is however possible but only if a device manufacturer has kitted out the device with an additional radio/modem, but that ups the cost of the device.

 

I think LTE/4G has scope to run data and voice at the same time, but for those without the hardware or service you'll just have to be courteous and pay attention to the person you're talking to wink

 

Jonty.

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adamtemp64
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On o2

2g it is only voice or data not both (same on all networks on 2g)

3g it is both using 3g for voice and data

4g is still data only Voice reverts to 3g/2g

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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aldaweb
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Simultaneous voice and data is only available on 3G on any network.

You can use GPRS or Edge data on 2G or voice but not both and there is (presently) no voice at all on 4G.

I suspect you are dropping back to 2G during the call.

 

@Adam snap slight_smile

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Anonymous
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i was spoke with o2 service tghey said this service is not available for us , strange that all others networks have already

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perksie
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Which service would that be?

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Anonymous
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i have no idea , just lady said service not available and we dont have any info when will  for me they just dont know  cos b4 when i was  asked why they 3 times send me a txt service  and said its cos the internet not working properly 

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