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unlatching my phone

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Anonymous
Not applicable

on ‎24-01-2013 18:48

on ‎24-01-2013 18:48

i wonder if anyone can help i have requested a unlatch code was told email was sent but never received it now they saying they going to escalate my order surely they can give the code over the phone  can i request it 

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MI5
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In response to Anonymous
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on ‎24-01-2013 19:02

on ‎24-01-2013 19:02

I doubt anyone you could talk to on the phone would know what the code was. You have to get them to resend it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎24-01-2013 18:53

on ‎24-01-2013 18:53

Check your spam box on email as sometimes it can get diverted in there. Are you contract or PAYG?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎24-01-2013 18:57

on ‎24-01-2013 18:57

on pay as you go, and have checked spam just annoyed they took my credit and nothing just wondered if they can tell me the code over the phone

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎24-01-2013 19:02

on ‎24-01-2013 19:02

I doubt anyone you could talk to on the phone would know what the code was. You have to get them to resend it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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