solution contract

[Anonymous]

Hello! Please explain to me why it was locked my sim card in the phone, and why send me back the phone Huawei P9 Lite locked, which I previously pointed to you as recycling, because I wanted to change to another phone, of course, in your company.Z Sincerely Marek 

[Cleoriff · Accepted solution]

Hi @Anonymous We are all customers like yourself. You need to contact customer services http://www.o2.co.uk/contactus

Edited to ask you to remove your phone number ....as this is an open forum...

[Anonymous]

Hi @Anonymous you will need to contact customer service as this is a customer to customer forum & we cannot access your account & please remove your phone number as this is an open public forum & you may receive spam

[Cleoriff]

It appears the phone number filter has given up the ghost...:smileysad:

[Anonymous]

@Toby you need to sort the filter

[MI5]

Turned off already whilst the techies try and figure out how it works

[jonsie]

Hopefully we have a moderator present on a Sunday.

[Bambino]

You never know your luck. I think they turned the filter off because everyone was having a problem with PM's to enter their number for the November reward. Guess they've not turned it back on.

[adamtemp64]

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@jonsie wrote:

Hopefully we have a moderator present on a Sunday.

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No but i note @Toby is on 

[Cleoriff]

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@jonsie wrote:

Hopefully we have a moderator present on a Sunday.

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Toby edited the post at 12.15...