Re: screen froze

Poppysmum · ‎30-11-2020

Went to use my A50 android phone and the screen is froze showing time date and 79% wont even charge,

Son tried ringing me and says unavailable.

How do i fix my phone please ?

madasaf1sh · ‎30-11-2020

@Poppysmum

You might need to do a hard reboot of the phone
press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎30-11-2020

@Poppysmum

Hold power and volume down together until the phone vibrates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Poppysmum · ‎30-11-2020

Thank you its now working

MI5 · ‎30-11-2020

@Poppysmum

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Poppysmum · ‎30-11-2020

@madasaf1sh @MI5 its working thank you. Unsure which worked i held both buttons and it came back on

MI5 · ‎30-11-2020

Correct @Poppysmum

You hold both buttons together.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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