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screen froze

Poppysmum
Level 19: Quirky
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on ‎30-11-2020 19:34

on ‎30-11-2020 19:34

Went to use my A50 android phone and the screen is froze showing time date and 79% wont even charge,

 

Son tried ringing me and says unavailable.

 

How do i fix my phone please ? 

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madasaf1sh
Level 79: Lord of the Boards
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on ‎30-11-2020 19:38

on ‎30-11-2020 19:38

@Poppysmum

You might need to do a hard reboot of the phone
press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎30-11-2020 19:39

on ‎30-11-2020 19:39

@Poppysmum 

Hold power and volume down together until the phone vibrates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Poppysmum
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on ‎30-11-2020 19:40

on ‎30-11-2020 19:40

Thank you its now working
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MI5
Level 94: Supreme
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on ‎30-11-2020 19:42

on ‎30-11-2020 19:42

@Poppysmum 

thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Poppysmum
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on ‎30-11-2020 19:43

on ‎30-11-2020 19:43

@madasaf1sh  @MI5  its working thank you. Unsure which worked i held both buttons and it came back on slight_smile 

 

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MI5
Level 94: Supreme
In response to Poppysmum
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on ‎30-11-2020 19:45

on ‎30-11-2020 19:45

Correct @Poppysmum 

You hold both buttons together.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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