Solved: samsung s7 edge

Anonymous · ‎27-03-2016

Hi been on chat talking to 02 today as my phone wasn't recieving messages from two of my contacts.

he told me to download kies to back up my data and reset the phone it wasn't compatiable with kies

Had to down load smart switch to do it all reset now recieving text messages but still not from two of my family members all seems strange any help or advice please

MI5 · ‎27-03-2016

There are some issues with texts at the moment.
If you have Tugo you may also need to log out and delete the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎27-03-2016

There are some issues with texts at the moment.
If you have Tugo you may also need to log out and delete the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎27-03-2016

Thanks M15 uninstalled tugo app

my be I didnt need to reset my phone as it was a hassle for me to do

Cleoriff · ‎27-03-2016

I can't see this being fixed till after the Easter break if honest...so expect we will see a lot more complaining....

Veritas Numquam Perit

MI5 · ‎27-03-2016

You confident for this easter or next year

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎27-03-2016

Funnily enough, being abroad with TuGo...I was about to say I am not having this text problem...but then how would I know?.....I had a few texts from family when I arrived ... one is on O2 and the other EE....but heard nothing for a couple of days ....

Veritas Numquam Perit

MI5 · ‎27-03-2016

Exactly. As I mentioned last night, we'd never know unless we get a call or something to see why we are ignoring someone!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎27-03-2016

Thing is most of them are on Messenger so have been keeping in touch via that route. My other half doesn't bother with 'that tripe' (his words ..not mine)...There has been a wall of silence from him....I better give him a ring...

Veritas Numquam Perit

MI5 · ‎27-03-2016

He'll be down the club

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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