samsung s6 edge won't turn off or on

[Anonymous]

Hi in the last four days twice the phone has had a black screen that has samsung on it. I will now have to wait until the battery dies. Phone was on charge - with the original samsung charger overnight. I pick it up and on each occasion when you press a button the screen goes black with the logo on it.

Any ideas phones only a few mths old.

[Cleoriff · Accepted solution]

Volume up button+ power button + home button,

Then you have to press all these three buttons together. Press and hold for 15 seconds

The phone will vibrate and then should reboot.....

I will however ask @MI5 to confirm.....

[Anonymous]

Thank you , that has indeed worked i pressed sound up and down and the rest as mentioned.

Can i ask given the phone is only a few months old is this a fault and i should take it back?

[MI5]

See how it goes.
If it keeps locking up it needs reflashing but it could just have been a glitch.

[Cleoriff]

---

@Anonymous wrote:

Thank you , that has indeed worked i pressed sound up and down and the rest as mentioned.

Can i ask given the phone is only a few months old is this a fault and i should take it back?

---

No sometimes it just happens. My husband had the same issue with his a few months back ..he followed those instructions and his has been ok since....

Glad it worked for you though @Anonymous

[MI5]

---

@Cleoriff wrote:

Volume up button+ power button + home button,

Then you have to press all these three buttons together. Press and hold for 15 seconds

The phone will vibrate and then should reboot.....

I will however ask @MI5 to confirm.....

---

The correct order of these button presses is Vol Up, Home, Power (otherwise it may go wrong) but this will boot you into recovery mode.

Just simply holding power button for 15-20 secs will perform a soft boot and clear most issues.

[Cleoriff]

Luckily it worked. I took the info from the Android Central forum...(not arguing with you at all Rich I am simply saying thats what I did...

[MI5]

No problem. I just wanted the correct info to be on our forum

[Cleoriff]

Of course....Luckily it worked for the OP...with no apparent issues...:smileywink: