samsung phone fire !!!

[Anonymous]

Thiis morning at 5am ish i was woken up by a crackling sound to my horror my phone was sparking smouldering. just before i was about to lift it the battery popped and burst into flames. the phone is now completely ruined and i have burns in my carpet and it has melted part of my bedroom window. there was no prior warnings and the phone was in good condition. This happened at 5 am in the morning and if i had not woken up i would not be here now asking for advice. i contacted your chat service today and ive got to be honest i should just have spoken to a lettuce. all the operator was saying was "we'll send you a new simcard" and " you will have to buy  new handset" !!! i'm going to have to replace the carpet and the part of the window tats melted so my last thought is buying a new phone !!!! he said id get my sim card for free..... i dont think he was taking my complaint seriously......

where do i stand on this? im fuming and im shaken by wat could have happened.

[viridis]

Rajat didn't even check the warranty status or age of device, in fact he, from the outset, laid blame at op..
"STUART: no, i went to bed at 3am. i dont drink,i dont smoke. i charge it every night as i always have done. there was no warning at all.

O2 GURU -: I am sure there had been something wrong !!, as it will not blew up on it own !!"

@Anonymous
Obviously the s3 if bought 6 months ago, was a refurb?
Can you remember the warranty on it? How long etc?

[Poppysmum]

Just read this thread and am glad you are ok Stuart and that you woke up in time .

[Anonymous]

all i remember is the phone was in its box,and had a security seal on it.  as far as i was concerned or knew it wasnt a refurb. i wasnt told it was a refurb.

[Bambino]

Well the S3 was originally released in 2012, so I doubt it was a new one if you bought it six months ago. Do you still have the box?

[Anonymous]

no, ive been through a relationship break down since then and all i had was the phone and charger. 

samsung sent someone from a company in dundee and they have taken it away to be sent to samsungs head office. the gentleman who picked it up said ...and i quote" ive never seen that happen before, your lucky you woke up". samsung in all honesty have been brilliant,phoned me 4 times yesterday and hopefully find out why it happened.

[jonsie]

Let us know how they proceed with this....

[MI5]

They can't afford not to be very thorough

[Martin-O2]

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@Anonymous wrote:

no, ive been through a relationship break down since then and all i had was the phone and charger. 

samsung sent someone from a company in dundee and they have taken it away to be sent to samsungs head office. the gentleman who picked it up said ...and i quote" ive never seen that happen before, your lucky you woke up". samsung in all honesty have been brilliant,phoned me 4 times yesterday and hopefully find out why it happened.

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Really pleased to hear your making some progress with this issue @Anonymous Please let us know the outcome.