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Anonymous
Not applicable

on ‎25-04-2017 17:32

on ‎25-04-2017 17:32

Hello! i just want to ask you why you charge my account two times, for a pre-order on samsung s8 and i didn't receive any email or anything else about payment from you. Does the pre-order still apply or i need to cancel the transaction? even, why you charge me two times? i'll wait for you answer. thank you, Petre!

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MI5
Level 94: Supreme
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on ‎25-04-2017 17:38

on ‎25-04-2017 17:38

There are 2 charges on refresh.
1 is for the airtime and the other for the device plan.
These are billed as two separate standing orders or direct debits.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152058 Posts
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Registered:

on ‎25-04-2017 17:38

on ‎25-04-2017 17:38

There are 2 charges on refresh.
1 is for the airtime and the other for the device plan.
These are billed as two separate standing orders or direct debits.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎25-04-2017 17:45

on ‎25-04-2017 17:45

@Anonymous This is not customer service you are talking to. This a customer forum. We are all customers like you 

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viridis
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on ‎25-04-2017 20:01

on ‎25-04-2017 20:01

I think this is an upfront pre order payment...
Methinks a call, followed by 3 weeks of waiting for a refund are in order.
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Martin-O2
Former Staff
In response to viridis
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on ‎03-05-2017 12:23

on ‎03-05-2017 12:23

Hi @Anonymous did you find out what the charges to your account were for? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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