Solved: receiving messages and phone call problem

Anonymous · ‎15-01-2014

hi i have a galaxy s3 and the other day it stop receiving messages and phone calls i can send messages and people fine any ideas why this would be happening thanks

Bambino · ‎15-01-2014

Have you checked to see if there is a mast problem in your area? Put in your full post code here: http://status.o2.co.uk/

If no problem is showing, call Customer Services on 202 if Pay Monthly or 4445 if Pay & Go and tell them what the problem is.

I DO NOT WORK FOR O2

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Bambino · ‎15-01-2014

Have you checked to see if there is a mast problem in your area? Put in your full post code here: http://status.o2.co.uk/

If no problem is showing, call Customer Services on 202 if Pay Monthly or 4445 if Pay & Go and tell them what the problem is.

I DO NOT WORK FOR O2

Anonymous · ‎15-01-2014

its says everything is working normal will have to give them a ring and see what they say thanks

adamtemp64 · ‎15-01-2014

Have you tried all the usual things remove sim reset phone etc http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎15-01-2014

Make sure your bill is up to date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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