phone

[Anonymous]

I recently lost my phone and re-ordered a new sim card. A block was put on the phone, but this has now been found - will I be able to access messages, etc from my phone or will it be unuseable?

[Glory1 · Accepted solution]

@Anonymous if you reported your phone lost to O2 and a block was put on it, then you will have to contact O2 again http://www.o2.co.uk/contactus to get the block removed before you can use the phone again.

[MI5]

The block won’t stop you accessing any info on the phone already but it will prevent anyone from using it as a phone unless the block is removed.

[MercedesS]

Hello @Anonymous

When handset or SIM card is reported as lost or stolen, the current Fraud & Security processes are really strict. That is why you have to call O2 as they've suggested. 

Please let us know if there’s anything else we can do!

Thanks @MI5 and @Glory1 for your help