
on 16-04-2013 20:26
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on 16-04-2013 20:26
My Daughter changed the password on her phone, but for whatever reason it is not recognising it. The phone is a Huawei G7010. Apart from phoning Huawei on a premium rate number, is there anything anyone suggest to open it up to reset a password. Tried entering numbers several times, power on and volume buttons at the same time. Couldn't help in o2 shop, but suggested a guru might be abls to. Thanks
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on 18-04-2013 09:35
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on 18-04-2013 09:35
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-04-2013 20:45
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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17-04-2013 07:24 - edited 17-04-2013 07:25
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17-04-2013 07:24 - edited 17-04-2013 07:25
Hi nigeby.
Can you get to the dialpad, where you would make a call?
The easiest way would be to hit the emergency call option then enter:
##258741
This should start a full restore or the device (meaning all data will be lost).
If this still requires you to enter a potentially changed password then the device is in need of a reflash, something an O2 Guru will not be able to do.
Your only options would then to be find someone who could or send it off for repair - however last time I asked removal of customer change passwords was about £40.
Hope you get it sorted with the previous code.
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on 18-04-2013 07:10
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on 18-04-2013 07:11
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on 18-04-2013 09:35
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on 18-04-2013 09:35
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-04-2013 09:55
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on 18-04-2013 09:55
Toby
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