Solved: no text messages csan be received

Anonymous · ‎28-03-2016

i havent been able to receive text messages to my phone for the last few days. have had a sim swap as well as numerous tests done by o2 gurus but this has made no difference. work on a mast for 4 days affecting this!!! how are you meant to receive texts? TUgo makes no difference at all

Cleoriff · ‎28-03-2016

Another one with problems re texts? If it is the mast you can test your status here http://status.o2.co.uk/

You can also download the My Network app and report any problems through that..http://www.o2.co.uk/apps/my-network

Veritas Numquam Perit

View solution in original post

MI5 · ‎28-03-2016

You'll just have to wait until mast is fixed but tugo should work OK on a WiFi connection for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-03-2016

Another one with problems re texts? If it is the mast you can test your status here http://status.o2.co.uk/

You can also download the My Network app and report any problems through that..http://www.o2.co.uk/apps/my-network

Veritas Numquam Perit

Martin-O2 · ‎29-03-2016

@Anonymous wrote:

i havent been able to receive text messages to my phone for the last few days. have had a sim swap as well as numerous tests done by o2 gurus but this has made no difference. work on a mast for 4 days affecting this!!! how are you meant to receive texts? TUgo makes no difference at all

Hi @Anonymous This issue has been raised so hopefully we will have an update for you soon.

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→ Access for You: Registration - Find out how to register for our Access for You service.
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Anonymous · ‎29-03-2016

I appreciate things gettong raised but this is now into the 6th day with this issue and no progress being made. The mast is still being worked on and I can't use my phone fully. This is not right that it takes so long to fix. I'm not happy with this situation at all. Paying for something I can't use for a week

MI5 · ‎29-03-2016

I can understand your frustration but unfortunately issues happen from time to time.
Unfortunate timing with it been Easter too.
Once service is resumed you can call CS and ask if you can have a credit for the days your service was interrupted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-03-2016

I can appreciate how frustrating this is. Easter and the appalling weather hasn't helped obviously but i hope it's sorted soon.

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Martin-O2 · ‎30-03-2016

@Anonymous wrote:
I appreciate things gettong raised but this is now into the 6th day with this issue and no progress being made. The mast is still being worked on and I can't use my phone fully. This is not right that it takes so long to fix. I'm not happy with this situation at all. Paying for something I can't use for a week

Completely understand where your coming from @Anonymous I'll keep you updated regarding the text message issue.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎30-03-2016

This issue has now been sorted and texts coming through. Thanks for the comments and support

MI5 · ‎30-03-2016

Good to hear mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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