no text messages csan be received

[Anonymous]

i havent been able to receive text messages to my phone for the last few days. have had a sim swap as well as numerous tests done by o2 gurus but this has made no difference. work on a mast for 4 days affecting this!!! how are you meant to receive texts? TUgo makes no difference at all

[MI5]

You'll just have to wait until mast is fixed but tugo should work OK on a WiFi connection for you?

[Cleoriff · Accepted solution]

Another one with problems re texts? If it is the mast you can test your status here http://status.o2.co.uk/

You can also download the My Network app and report any problems through that..http://www.o2.co.uk/apps/my-network

[Martin-O2]

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@Anonymous wrote:

i havent been able to receive text messages to my phone for the last few days. have had a sim swap as well as numerous tests done by o2 gurus but this has made no difference. work on a mast for 4 days affecting this!!! how are you meant to receive texts? TUgo makes no difference at all

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Hi @Anonymous This issue has been raised so hopefully we will have an update for you soon. 

[Anonymous]

I appreciate things gettong raised but this is now into the 6th day with this issue and no progress being made. The mast is still being worked on and I can't use my phone fully. This is not right that it takes so long to fix. I'm not happy with this situation at all. Paying for something I can't use for a week

[MI5]

I can understand your frustration but unfortunately issues happen from time to time.
Unfortunate timing with it been Easter too.
Once service is resumed you can call CS and ask if you can have a credit for the days your service was interrupted.

[jonsie]

I can appreciate how frustrating this is. Easter and the appalling weather hasn't helped obviously but i hope it's sorted soon.

[Martin-O2]

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@Anonymous wrote:
I appreciate things gettong raised but this is now into the 6th day with this issue and no progress being made. The mast is still being worked on and I can't use my phone fully. This is not right that it takes so long to fix. I'm not happy with this situation at all. Paying for something I can't use for a week

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Completely understand where your coming from @Anonymous I'll keep you updated regarding the text message issue. 

[Anonymous]

This issue has now been sorted and texts coming through. Thanks for the comments and support

[MI5]

Good to hear mate