Solved: Re: lg nexus5 signal

Anonymous · ‎08-05-2014

just received my lovely nexus 5 only to not be able to use . for some reason it will not pick up a signal .... any one else having probs with tis ??????

thanks

MI5 · ‎08-05-2014

Either turn phone off/on or flick airplane mode off/on....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎08-05-2014

Is it a new contract ? May need to settle.

Turn your phone off, clean the sim, and turn back on.

Put your full postcode here http://status.o2.co.uk

Hsve you moved from one sim size to another. If so do the sim swap.

MI5 · ‎08-05-2014

Have you activated your sim card or done a sim swap?

http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-05-2014

Contact Cs on 202 as a last resort to check your account.

Anonymous · ‎08-05-2014

:smileysad:it was a swapmysim deal . activated this morning at 11 . kept ringing my number off my home phone as wasnt getting signal and it kept saying number not recognised then around half 8 this eve rang it and it went to 02 voicemail . have been everywhere with it and i just have no signal . have been looking into it and app the n 5 s are renownned for crap signal .... may have to send it back

MI5 · ‎08-05-2014

It can take upto 24 hours for everything to swap over.
Rebooting the phone can also help whilst you are waiting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-05-2014

have also just checked my postcode and it says everything is working fine . have turned phone on & off and cleaned sim .... still nothing x

MI5 · ‎08-05-2014

Just hang on until the morning before you start to panic too much.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-05-2014

how do i reboot ??????

MI5 · ‎08-05-2014

Either turn phone off/on or flick airplane mode off/on....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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