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headphones dont fit

Anonymous
Not applicable
Hi. My son has a sony xperia m and the headphones that came with the phone in the box dont even fit the phone! What should I do? Doesnt make sense to me.
Message 1 of 20
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Anonymous
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I think its best I take it to the shop with the headphones and let them try. There must be something wrong

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Message 17 of 20
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MI5
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All headphones are a standard 3.5mm jack - what is the problem exactly...?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 20
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Anonymous
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The jack doesnt go all way into the headphone slot. Says on screen headset needs to be inserted
Message 3 of 20
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MI5
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You need to push firmly....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 20
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Anonymous
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Lol will give it a try again slight_smile
Message 5 of 20
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Anonymous
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Nope def not working. Doesnt fit at all even with a good push
Message 6 of 20
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jonsie
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Anonymous
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Not this time. Looks like another trip to the shop
Message 8 of 20
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MI5
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Measure the jack plug on the headphone socket....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 20
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Anonymous
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Its not too long its too thick lol only goes so far then stops. Other set of headphones is the same
Message 10 of 20
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