Solved: Re: factory reset

Anonymous · ‎15-06-2014

Samsung 4s

MI5 · ‎15-06-2014

Reset = http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...
Backup = http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Guide-to-backing-up-your-Samsung-Andro...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-06-2014

Reset = http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...
Backup = http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Guide-to-backing-up-your-Samsung-Andro...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-06-2014

Thanks will give it a try

Anonymous · ‎15-06-2014

What's happening to think you need to hard reset ?

MI5 · ‎15-06-2014

Possibly connected to this issue?
http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/call-dropping/m-p/685673
It wouldn't be my first suggestion but it can't hurt if you're happy enough to give it a go.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-06-2014

Yes I remember you saying in the past that a hard reset is not Connected to the phones modem so possibly won't help.

That's why I was asking mate.

Anonymous · ‎15-06-2014

I got another sim today ..on my phone it has 2g&3g auto or 3g only .the guy in the 02 shop told me that a reset may bring up 4g ..I wonderd if I done back up and reset would I lose photos and numbers ??? Cheers DAVE.

MI5 · ‎15-06-2014

Yes you will loose everything, hence the reason for me posting the backup link.
Didn't you have trouble with getting 4G on your phone before and we discovered it was on old EE firmware?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-06-2014

Good memory mate ..I've never had 4g just problems
I may join the mobile phone throwing contest..D

Anonymous · ‎15-06-2014

Lol

We've all been in that world but at £500+ I've learnt to curb that tendency.

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