Re: deleting cover pictures on samsung 3

Anonymous · ‎25-10-2012

Hi when i open gallery on my Samsung 3 phone i have a vertical row of photos, top one says camera with open file symbol underneath and 304, next one is promotional samsung video, next one says drop box with picasa symbol underneath and 1 and final one is instant upload and picasa symbol and 305. i need to remove the drop box picture off my phone but have tried everything but cannot for some reason, any suggestions, the recycle bin does not appear when i open it and if i upload and delete it remains still on this screen

MI5 · ‎25-10-2012

The picture is in your dropbox "cloud". The phone is syncing with dropbox so eveytime you delete off phone it will come back as it re syncs. Go to Accounts & sync and find your dropbox account and turn off sync.

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Anonymous · ‎25-10-2012

Hi turned off sync, picture still there with no option to delete??

MI5 · ‎25-10-2012

You need to delete off your dropbox account on PC or login through your phones browser....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2012

deleted off pc but still there on phone!

jonsie · ‎25-10-2012

You will need to sync it again.

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MI5 · ‎25-10-2012

Yes, as you turned sync off previously you can go back and do a manual sync.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-10-2012

Message saying sync currently experiencing problems.It will be back shortly... but has said that for days...is that a problem with my phone or the O2 network?

MI5 · ‎31-10-2012

Most likely the sync you are attempting is not set up properly, ie wrong user name or password....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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