cancelling contract

[Anonymous]

Hi,

My Samsung [GT-S5830i, I think!] is virtually unworkable, I have no instruction manual [the downloaded manual doesn't answer even the simplest question; like how to download photos from phone], i am unable to connect to wi-fi when overseas, mobile service is intermittent, there is no support, it is impossible to contact a 'live human' for help, there are no telephone contact numbers [which is odd for a phone company - doh!], etc. I want to cancel my contract - if there is an issue with that, I will go to law - but how or where do I do this?

I'm fed up with crap products and have decided - New  Year's Resolution - not to 'suffer' it anymore!

Tony

[Anonymous]

Firstly calm down, list your problems and I am sure the forum will be able to help you solve the issues you have. 

If you want to cancel your contract and it is the end of your contract then contact o2 on 202 from your phone. 

[Bambino · Accepted solution]

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0844 809 0202	5p / min†
From abroad	+44 844 809 0200	Free‡

[jonsie]

Oh dear. Get yourself down to your local O2 store and get them to show you the basics. It really is quite easy to sort out your problems but you need to seek help rather than ranting about terminating your contract.

[perksie]

To get you started, click "Contact us" at the foot of any page on this web site for the numbers and other ways of getting in touch.

Help and support are also showing on the home page.

Also because you are either having trouble with a faulty phone, which O2 could get repaired free, or just haven't worked out how to use it properly, this does not give you the right to cancel the contract you agreed to.

[MI5]

To download photos you need to connect phone to a PC running Samsung Kies http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP you can do it either with a data cable or via a wifi connection. You can download manual here http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5830OKAXEU-supportforward (these links are already posted on this forum). If you use search you may find more answers to other questions you may have or feel free to post here. Luckily my New Years Resolution was to be helpful this year

[Anonymous]

Your contract runs for a minimum of 1, 12, 18 or 24 months. You can find out which and when it ends (yourcontract renewal date) at my o2.

To cancel, we'll need 30 days notice.

If you cancel before your contract ends, you'll have to pay a charge.