@Sherry30No one on this forum has access to your account. If you want to change your spend cap you will either need to do the following :
Call Customer Services on 202 or 0344 809 0202 and when asked reason for your call say upgrade.
You can also speak to an agent if one is available on livechat at
https://www.o2.co.uk/contactusA pop up will appear if an agent is available
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
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We are all customers and dont have access to any o2 accounts