Solved: Wireless charger

Anonymous · ‎11-01-2018

I have bought the Samsung galaxy 8+ says I can claim a free wireless charger but when you on link it doesn't work and I haven't got my galaxy app showing on Phone??

MI5 · ‎16-01-2018

Just tagging @Anonymous back into the conversation......

According to the T&C's for this new offer, this page will go live for you to claim 14 days after your purchase date, providing you purchased during January.

http://www.samsung.com/uk/offer/o2wirelesscharger/

We were unaware of this new offer so apologies for the wrong info given earlier in the thread.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎11-01-2018

@AnonymousTry this link. It shows you how to do it http://www.samsung.com/in/offer/galaxy-s8/wireless-charger-redemption/

If you have no My Galaxy app on your phone download it from Playstore. https://www.androidcentral.com/samsung-uk-launches-my-galaxy-app

Veritas Numquam Perit

MI5 · ‎11-01-2018

Have a look at this thread for help https://community.o2.co.uk/t5/Other-products-and-services/Trying-to-claim-free-Samsung-Convertible-W...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-01-2018

It's not coming up with same app I downloaded one but it's all for support.

MI5 · ‎11-01-2018

@Anonymous wrote:
It's not coming up with same app I downloaded one but it's all for support.

I think you have to tap on the 3 dots in the corner and choose the store, or something like that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-01-2018

@AnonymousThis is the one you want https://play.google.com/store/apps/details?id=com.samsunguk.mygalaxy&hl=en

You will have to register it to use the app. ...(I have it on my Samsung phone)

Veritas Numquam Perit

Anonymous · ‎11-01-2018

thank you im having trouble with this app wont let me register ill try again later.

Martin-O2 · ‎16-01-2018

Hello @Anonymous have you had any luck claiming your free wireless charger?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎16-01-2018

I'm having the same issue. Nothing in the My Galaxy app about claiming a free charger.

MI5 · ‎16-01-2018

It appears to have ended now anyway.
https://offers.samsungpromotions.claims/gb/en/claims/o2wirelesscharger/late

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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