Re: Wifi calling turn on but doesn't seem to work

Nakedtraitor · ‎30-12-2017

Hi, I've recently activated wifi calling using MyO2 and got a 2 years old Samsung A5.
I dial a number normally using the Samsung phone app however get an error message saying 'out of coverage' or 'contact not registered in the network'.
I checked in MyO2 that wifi calling is actuallt turned on.
What could I be doing wrong please?

MI5 · ‎30-12-2017

Your phone isn't compatible.
Only those listed here are
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#how-do-i-set-up-wif...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎30-12-2017

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#15421

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-12-2017

Only the newest high end flagship phones are compatible

MI5 · ‎30-12-2017

Just tagging @Nakedtraitor in case they didn't see my reply.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-12-2017

While we are on the subject of WiFi calling @MI5 i recently activated mine through my iPhone & not the myo2 app. It came up straight away on my screen & shows in myo2 as active. That’s another way I’ve found of activating it but i didn’t need to restart my phone after

MI5 · ‎30-12-2017

All new contracts with compatible devices have it enabled by default now so all you need to do is turn it on in the phone settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-12-2017

Cheers for that @MI5

MI5 · ‎30-12-2017

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Nakedtraitor · ‎30-12-2017

Thank you so much for the replies. Looks like I've got a good excuse to change my handset now.

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