cancel
Showing results for 
Search instead for 
Did you mean: 

Wifi Calling Still Not Working

TruckerT
Level 2: Apprentice
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Hi All,

 

So where to begin ????

 

Ok so I upgraded in store to a Galaxy S9 Plus nearly 2 weeks ago as I cannot get a mobile signal in my office I thought that going down the wifi-calling route is the way forward big mistake as it has never worked.

 

symptoms

It is showing as turned on at O2's end and on the handset but when I attempt to make a call it connects now is when the funny things happen, I can hear the other person but they cannot hear me and then between 8 and 11 seconds the phone disconnects.

Wifi- calling Icon is intermittently showing on the screen ,should it be showing constantly ?

 

O2 suggested changing the Sim card which I did but that made no difference so they sent me back to the shop and changed the phone as well but the issue still persists.

 

At the moment they have asked me to wait 24 hrs from 18:00 last night as they have reset my wifi-calling yet again (turned it off and back on again)

 

I have two O2 accounts if I put my other Sim in the phone wifi calling works perfect which leads me to think there is something wrong with the account configuration maybe ??

 

Had just about enough of repeating myself on the phone trying to get a resolution to the issue to be honest as I keep getting past pillar to post but am getting nowhere.

 

Any advice would be gratefully appreciated.

Message 1 of 7
4,040 Views
1 ACCEPTED SOLUTION

Accepted Solutions

TruckerT
Level 2: Apprentice
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Well that was quick, network services have called me and are going to turn my account off completely and then reset it up again 4 hours from now to see if that resolves the issue.

 

Lets hope so fingers_crossed

View solution in original post

Message 4 of 7
3,958 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 120715 Posts
  • 605 Topics
  • 18183 Solutions
Registered:
Definitely sounds like an account issue so unfortunately you'll have to persist with customer service until they get it set up correctly for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
4,037 Views

TruckerT
Level 2: Apprentice
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

UPDATE

 

So spoke to level 2 Guru on web chat and now waiting for engineers to call me which can take 5 days, what a waste of time its been 10 days already so they have extended my cooling off period.

 

In the event they cannot resolve the issue it looks like I will be cancelling both my contracts and moving operator after 6 years of O2 it has been a good network but as soon as you have an issue it takes for ever to resolve it if at all.disappointed_relieved

Message 3 of 7
3,962 Views

TruckerT
Level 2: Apprentice
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Well that was quick, network services have called me and are going to turn my account off completely and then reset it up again 4 hours from now to see if that resolves the issue.

 

Lets hope so fingers_crossed

View solution in original post

Message 4 of 7
3,959 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:
Message 5 of 7
3,945 Views

TruckerT
Level 2: Apprentice
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Well sim connected to network again and it seems that i may have worked as out of 3 call only one dropped, maybe it takes a while to sort its self out.

Its a start anyway wink

Message 6 of 7
3,942 Views

MI5
Level 94: Supreme
  • 120715 Posts
  • 605 Topics
  • 18183 Solutions
Registered:
Promising wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
3,939 Views