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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Battery not charging

My battery is not charging - I have tried 2 different chargers - and is running down slowly.  Suggestions please?

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Posts: 84,313
Topics: 715
Registered: ‎14-01-2013

Re: Battery not charging

[ Edited ]

Hi @Annie3kids

Not sure what sort of phone you have, but it sounds as if you may need a new battery (if it can be removed)

Also try gently cleaning the charging port with a cocktail stick or similar. They do tend to get clogged up with fluff.

You could also start deleting apps that you use rarely. Also make sure they are closed down and not running in the background. This is a classic reason for rapidly diminishing battery use

Best of luck and welcome to the forum Welcome

*The Game Is On*

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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

Thank you.

 

The phone is only 6 months old so I would be very disappointed if it needed a new battery already.  I have checked everything else and no apps running in the background.  It isn't running down too rapidly, but just won't charge up.

 

This has been a very temperamental phone so will visit the store and see how they can help - I would prefer another phone!

 

Thank you for your suggestions.

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Posts: 84,313
Topics: 715
Registered: ‎14-01-2013

Re: Battery not charging

Not good for a 6 month old phone @Annie3kids

I mention about the fluff in the charging port as this happened to be with my Note 3. I was ready to buy a new battery (reluctantly) before I did that I cleaned the charging port, and that worked for me. I had already paid out for a new charger!!. Any fluff or dirt will stop the charger connecting properly.

 

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Posts: 16,404
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Registered: ‎13-08-2008

Re: Battery not charging

@Annie3kids If 6 months old all o2 will do is send for repair what phone is it ?

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

It is a Samsung Galaxy J3 and I intend to go to the store as soon as it opens and before my battery runs out completely.

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Posts: 16,404
Topics: 294
Kudos: 1,847
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Battery not charging

So have you tried different leads not just charger plugs ?

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Level 65: Ultra-cool
Posts: 14,513
Registered: ‎31-03-2010

Re: Battery not charging

@Annie3kids You're more likely to get a better result contacting Samsung support directly. https://www.samsung.com/uk/support/

Many many posts on the forum about O2 repairs leaving much to be desired.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

Tried everything. Had to take to store in the end as problem intermittent so I want it completely fixed
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Level 1: Joiner
Posts: 11
Registered: ‎04-08-2018

Re: Battery not charging

It was easier for me to take it to the store in the end. Fingers crossed they will repair