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WiFi Extra - Does not work on Nexus 6

Anonymous
Not applicable

on ‎18-01-2016 15:07

on ‎18-01-2016 15:07

Hi there, I've been trying to understand why WiFI Extra is not working for me on my Nexus 6. Being stock Android with Marshmallow it should work, as Google has included the necessary things in Marshmallow to make it work. O2 tell me I need a device with their software on it but Nexus devices don't work like that. I've also heard I need to have received correspondence tell me I have it active on my account. I've tried some settings I found on this forum for it work but it just stays on connecting when I click on WiFi Extra. O2 Guru in my local store doessant seam to know much about it. I would like to use this feature.
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Anonymous
Not applicable

on ‎18-01-2016 15:55

on ‎18-01-2016 15:55

Ok. I will hopefully wait for 6.0 devices to be compatible. @MI5 Thanks.
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jonsie
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on ‎18-01-2016 15:59

on ‎18-01-2016 15:59

Just to throw a spanner in the works...my unbranded Nexus 7 running Marshmallow connects to wifi extra in Bolton town centre.....

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Anonymous
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on ‎18-01-2016 16:02

on ‎18-01-2016 16:02

Ok. Jonsie. Probably network issue then. Seems weird in Hammersmith where I work iPads with Mobile data connect, and neither my Nexus or a colleagues Galaxy S6 Edge Plus connects.
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MI5
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on ‎18-01-2016 16:15

on ‎18-01-2016 16:15

@jonsie wrote:

Just to throw a spanner in the works...my unbranded Nexus 7 running Marshmallow connects to wifi extra in Bolton town centre.....

which model you have @jonsie ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎18-01-2016 16:18

on ‎18-01-2016 16:18

In my signature, the 2013 mode. It's been registered as a device on o2 wifi since I got it over 2 years ago. Maybe because it's always been registered is why it works now?

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎18-01-2016 16:22

on ‎18-01-2016 16:22

4G version?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎18-01-2016 16:44

on ‎18-01-2016 16:44

Just got on tube to work and logged into WiFi Extra successfully by changing authentication method to SIM. Whether it will do it out in real world when 3g/4g signal is weak is anyone's guess.
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jonsie
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on ‎18-01-2016 16:58

on ‎18-01-2016 16:58

@Anonymous wrote:
Just got on tube to work and logged into WiFi Extra successfully by changing authentication method to SIM. Whether it will do it out in real world when 3g/4g signal is weak is anyone's guess.

Do let us know....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎18-01-2016 17:43

on ‎18-01-2016 17:43

Great news, they must have fixed the issues.
Does this mean the WiFi app is back in the play store?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎18-01-2016 17:44

on ‎18-01-2016 17:44

@MI5 wrote:
Great news, they must have fixed the issues.
Does this mean the WiFi app is back in the play store?

No, it appears not........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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