WiFi Extra - Does not work on Nexus 6

[Anonymous]

Hi there, I've been trying to understand why WiFI Extra is not working for me on my Nexus 6. Being stock Android with Marshmallow it should work, as Google has included the necessary things in Marshmallow to make it work. O2 tell me I need a device with their software on it but Nexus devices don't work like that. I've also heard I need to have received correspondence tell me I have it active on my account. I've tried some settings I found on this forum for it work but it just stays on connecting when I click on WiFi Extra. O2 Guru in my local store doessant seam to know much about it. I would like to use this feature.

[Bambino]

The blurb here https://www.o2wifi.co.uk/my/extra says " All O2 customers (with a compatible device and O2 SIM card) now have access to our new automatic wifi service."

I guess the Nexus 6 is not considered a compatible device.

[MI5]

My understanding is that it is not yet compatible with Android 6, but it is being worked on.

[Anonymous]

I read that, but as its a Nexus it doesn't have any O2 software, and Android Marshmallow should support it natively. @Toby .If someone could tag the O2 Community Manager that would be great. I've tried live chat with gurus and customer services with no resolution. Thanks

[Anonymous]

@MI5 thanks for that bit of info. Hopefully @Toby should be able to shed some light.

[Toby]

Hi @Anonymous,

I must ask that you try again with customer service for me. Let them know that you were advised wrongly and see what they can advise after that.

Cheers, Toby

[viridis]

Bottom line is, it's o2 firmware based

[Anonymous]

@Anonymous What should I say to them? I asked them to as it to my account. Is Marshmallow really not compatible with O2 WiFi Extra?

[Anonymous]

@viridis thanks. @Anonymous anyway you could look into it and see if O2 can with Google add it to Nexus devices. I know the same thing works on US Nexus 6's ie: with Google Fi and I can get some success when change WIFI Extra to authorise using the SIM Card, no longer asks for password but it shows connecting for ages

[MI5]

It still needs to be network compatible to - It doesn't "just work".
I'm repeating myself, I know, but afaik no 6.0 devices are yet compatible with O2 WiFi Extra......