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Why am I still paying the same monthly fee now that my contact has run out?

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Anonymous
Not applicable

on ‎08-04-2017 20:23

on ‎08-04-2017 20:23

My contract ended in November 2016 and yetI'm still panning the same monthly fee of over £28. Surely now that I've paid for my handset the monthly fee should have been reduced?
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MI5
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In response to Anonymous
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on ‎08-04-2017 21:38

on ‎08-04-2017 21:38

As eluded to above, if on refresh the device plan stops so you save that money each month but if not on refresh you will continue to pay the full contract price unless you switch to a sim only tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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adamtemp64
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on ‎08-04-2017 21:19

on ‎08-04-2017 21:19

Where did you take the contract out?

Are you on a refresh tariff ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

on ‎08-04-2017 21:31

on ‎08-04-2017 21:31

Did you get the contract through CPW or an independent as they don't do Refresh plans only O2 directly
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎08-04-2017 21:38

on ‎08-04-2017 21:38

As eluded to above, if on refresh the device plan stops so you save that money each month but if not on refresh you will continue to pay the full contract price unless you switch to a sim only tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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