Solved: Re: Why am I still paying the same monthly fee now...

Anonymous · ‎08-04-2017

My contract ended in November 2016 and yetI'm still panning the same monthly fee of over £28. Surely now that I've paid for my handset the monthly fee should have been reduced?

MI5 · ‎08-04-2017

As eluded to above, if on refresh the device plan stops so you save that money each month but if not on refresh you will continue to pay the full contract price unless you switch to a sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

adamtemp64 · ‎08-04-2017

Where did you take the contract out?

Are you on a refresh tariff ?

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Anonymous · ‎08-04-2017

Did you get the contract through CPW or an independent as they don't do Refresh plans only O2 directly

MI5 · ‎08-04-2017

As eluded to above, if on refresh the device plan stops so you save that money each month but if not on refresh you will continue to pay the full contract price unless you switch to a sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Why am I still paying the same monthly fee now that my contact has run out?

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