Warranty on s7 edge.

[Anonymous]

Hello,

2months ago I bought samsung s7 edge, few days ago when i got update for google play app, my phone got reset, and it's stuck at samsung logo screen until battery is dead. I was reading many posts telling that it's a bootloop problem, if I flash my phone via odin with official firmware for o2uk from sammobile.com it will void the warranty?

[Cleoriff · Accepted solution]

Hi @Anonymous You have a 2 year warranty with the phone. Best to give Samsung a call http://www.samsung.com/uk/

[MI5]

No, it's perfectly OK to flash official firmware.
Just make sure you choose the latest one as going backwards will trip Knox and that will void the warranty.
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/4634...

[Anonymous]

Thank you for very quick respond. I've flashed the phone, with android from sammobile.com but that didnt help with my bootloop problem, now it's system binary "samsung official" and system status"custom".  If i will go now with my phone to o2 what they will do? It's saying warranty void: 0, so everything is fine?

So if i want for example install android 6.0 it will void warranty? Can you explain me why?

Also if they will take my phone they will fix it for free or they will charge for it?

[MI5]

Warranty is fine. What you see is normal.
You cannot go back to 6.0
As a reflash didn't help I too would speak to Samsung.

[jonsie]

I would leave O2 out of the equation too.... 

[Anonymous]

Thank you for help. I'm going to O2 office, let's what see what they say. I forgot to mention that my phone stucked at erasing screen, but odin says pass. Now i have no command screen with dead robot. And recovery mode is not working.

[Beenherebefore]

@Anonymous

Take the advice given already.....do not go to O2, Samsung will sort this for you.

[Cleoriff]

@AnonymousThe phone is 2 months old. Under warranty. Please contact Samsung as per the info given in my first post. You will regret involving O2 who will do their best to blame you for the problem

[jonsie]

---

@Cleoriff wrote:

@AnonymousThe phone is 2 months old. Under warranty. Please contact Samsung as per the info given in my first post. You will regret involving O2 who will do their best to blame you for the problem

---

Exactly that. Please take the advice to save time and stress and the phone coming back with more damage than it went with. 

Better yet, search for Anovo, O2's repairer, in the box at the top of the page for pages and pages of horror stories.