Very slow 4G speed

[JD0963]

Hi, I am new to O2 (Switched over from Three, whom I was able to get 20-30mb 4G speed)

I got my new phone (Galaxy S8+) a few days ago, however I have noticed the 4G speed in Manchester (M4 4FB) is painfully slow - 0.9mb to be exact. I couldn't load anything on social media or youtube this morning, and when I tried to download an app it said estimated time 20 mins.

I spoke on live chat for an hour and half, during which I was transferred to the wrong department about 10 times, and asked to confirm security questions the same amount of times which was frustrating. I did everything they told me to do and the issue still remains.

My question is - where do I go from here? Can I just not have 4g on my phone? How long do I get to cancel my contract and return the device to O2?

Many thanks for any help

Jordan

[jonsie]

EE have good 4G here.....

[Anonymous]

EE have good 4G everywhere!! since they merged with BT they must have one of the biggest infostructures in the UK! 

[jonsie]

They will certainly be my choice should I need to get another contract in this country. 

[JD0963]

I am going to leave it until after the 14th (which is when the "planned" maintenence will be taking place) and if there is still no improvement, I am just cancelling the contract and going with EE. 

For anyone who sees this and lives in Manchester - AVOID O2 if you expect to browse Facebook/Youtube on 4G.

Current DL speed - Unknown as it was so slow it couldn't find the nearest server on the speedtest app.

Also been completely ignored by O2 regarding this  

[Marjo]

Hi @JD0963 welcome to our forum! Sorry to hear that you've been having slow speeds in your area.  Please do update us on how it goes after the maintenance?

[JD0963]

Hi, thanks for all the comments. I am returning the handset to Carphone Warehouse tomorrow and will be getting a more suitable provider. 

My contract with O2 included 20GB worth of data - which I wasn't able to use.

I have been told to "connect to O2 WIFI seeing as how you're in the city centre' - ridiculous.

Just glad this stress will be over.

Thanks all

[jonsie]

Very much the wisest option. Good luck 😀

[Anonymous]

Middle of Glasgow, Full bars and im barely able to load this page... Kind of dissapointing since i rely on my 4g to do alot of things the college internet doesn't allow. (Using Discord or skype video calls) but as of late it's been getting slower and slower.

[MI5]

There seems to be a lot of reports of this congestion in city centres just lately.

[Martin-O2]

@Anonymous thanks for the feedback on 4G speeds in the Glasgow area! You said it's been getting worse but has this been a long term issue for you?