on 12-09-2017 16:22
Hi, I am new to O2 (Switched over from Three, whom I was able to get 20-30mb 4G speed)
I got my new phone (Galaxy S8+) a few days ago, however I have noticed the 4G speed in Manchester (M4 4FB) is painfully slow - 0.9mb to be exact. I couldn't load anything on social media or youtube this morning, and when I tried to download an app it said estimated time 20 mins.
I spoke on live chat for an hour and half, during which I was transferred to the wrong department about 10 times, and asked to confirm security questions the same amount of times which was frustrating. I did everything they told me to do and the issue still remains.
My question is - where do I go from here? Can I just not have 4g on my phone? How long do I get to cancel my contract and return the device to O2?
Many thanks for any help
Jordan
on 21-06-2018 13:34
on 21-06-2018 17:38
on 21-06-2018 17:38
O2 coverage is improving especially in areas where they site share with the likes of 3. TBH Vodafone currenlty has the best 4G offering suprisingly.
on 21-06-2018 17:39
on 21-06-2018 17:39
26-06-2018 17:01 - edited 26-06-2018 17:02
26-06-2018 17:01 - edited 26-06-2018 17:02
I generally get terrible 4G speeds in Belfast but it's grand at home. I've just done a test in the BT4 area and get this! If only O2 could sort it out so that it is always like this!
on 26-06-2018 23:35
on 26-06-2018 23:35
on 26-06-2018 23:52
on 27-06-2018 00:03
on 27-06-2018 00:03
Thanks for that, thought it was all the same app
on 23-09-2018 13:08
on 23-09-2018 13:08
71.3 mbps download speed?
Thats not too bad though is it? or is it the response speed that lets it all down?
Must admit that is a rather high response speed. 155ms? Jeez, my broadband at home (Virgin media) has a response speed (or ping) between 19ms and 21ms.
What should we be getting?
I've noticed recently when I am in Belfast City Centre that there are a few problems with O2 currently.
A couple of days ago I got a text message twice hours apart and arrived late.
The 4G is just horrendous at the moment in Belfast City Centre.
on 19-10-2018 14:12
on 19-10-2018 14:12
It is NOT always congestion. Some people actually have problems
on 19-10-2018 14:12
on 19-10-2018 14:12
It is NOT always congestion...