Solved: Unlocking phone

Anonymous · ‎30-11-2017

I sent a request to unlock my old s6 and havent received a text yet. Its been more than couple of weeks - could u please advise

Cleoriff · ‎30-11-2017

Hi @Anonymous Did you follow the advice in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

If you haven't heard anything then you probably should contact customer services and check whats happening

https://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎30-11-2017

Hi @Anonymous Did you follow the advice in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

If you haven't heard anything then you probably should contact customer services and check whats happening

https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎30-11-2017

You should receive an email, not a text.
Check your spam to see if it went there.
Also try a non o2 sim in your phone as it might already be unlocked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎04-12-2017

Hello @Anonymous,

how are you doing? Please let us know if you got the message and if there's something else we can do to help you out.

Thanks @MI5 and @Cleoriff

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