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Unlocking phone

Anonymous
Not applicable
I sent a request to unlock my old s6 and havent received a text yet. Its been more than couple of weeks - could u please advise
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Cleoriff
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Hi @Anonymous Did you follow the advice in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

If you haven't heard anything then you probably should contact customer services and check whats happening

https://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Anonymous Did you follow the advice in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

If you haven't heard anything then you probably should contact customer services and check whats happening

https://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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You should receive an email, not a text.
Check your spam to see if it went there.
Also try a non o2 sim in your phone as it might already be unlocked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MercedesS
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Hello @Anonymous,

how are you doing? Please let us know if you got the message and if there's something else we can do to help you out. Wave

 

Thanks @MI5 and @Cleoriff heartHero

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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