Unlock Samsung Galaxy S6

[Anonymous]

Someone please help. Had my Samsung Galaxy S6 for 2 years now on contract and want to give it to my daughter to use on a Sky mobile sim. I’ve contacted O2 may times now speaking to them on the phone and to Guru’s on chat to have the phone unlocked, each time then being emailed by O2 to say they can’t unlock the phone and it’s down to car phone warehouse to do it because that where I got it from. I contacted car phone warehouse who tell me no it’s O2 that has to unlock the phone. I believe it is down to O2 but for some reason they say it’s not and can’t do it. Can someone confirm please before I go to the complaints authority to complain about O2 for denying me and refusing to unlock my phone which I would of thought would be a very simple process. Thanks in advance

[Cleoriff · Accepted solution]

Hi @Anonymous Are you  sure it's locked? Most phones from CPW are sold unlocked. Try another sim in it and check. Advice on unlocking here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

[Anonymous]

Thank you so much Cleoriff that looks like it work. Why O2 or CPW could not of just told me this would of saved me weeks of phone calls. Thank you again for your assistance and very quick response. Have a merry Christmas and happy new year

[MI5]

How many times have we asked for this to be fed back to O2 now @Marjo @Martin-O2 ?
Is it not being done or is it just no one is listening?

[Cleoriff]

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@Anonymous wrote:
Thank you so much Cleoriff that looks like it work. Why O2 or CPW could not of just told me this would of saved me weeks of phone calls. Thank you again for your assistance and very quick response. Have a merry Christmas and happy new year

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@AnonymousPleased it worked. Just annoyed for you that neither CPW or O2 could give you the advice, Anyway Merry Christmas and Happy New Year to you

[jonsie]

The reason they give for unlocking is totally wrong. They should tell customers that they can't get an unlock code from Samsung because the phone is already unlocked. They are leading customers to suffer stress and anger because this standard email bs needs changing... oops forgot, this is O2! 

[MI5]

We all have known for years that CPW sell only unlocked phones (iPhones excepted) so how difficult can it be to get the message to CS so they can accurately advise customers?

[Marjo]

Hello @Anonymous glad to see that you got things sorted - we will make sure to pass on your feedback too, thank you.

[Anonymous]

Thank you to everybody that took the time to assist and comment with this issue. I think if it wasn’t for you guys and your quick responses especially Cleoriff who informed me at the very beginning I think I would still be having issues now. Thank you everyone and a Happy New Year to you all

[Cleoriff]

Pleased to be able to help @Anonymous. Happy New Year to you as well.