Unlock Code Not Working

Renato · ‎26-01-2020

I asked a code to unlock my o2 Phone, Galaxy Note 8 (N950F)

I inserted the other carrier sim card and type the code, the message was, code didn't' work.

What I can do in these cases? Go to an O2 store or take my mobile to Samsung? The contract ended this month.

MI5 · ‎26-01-2020

@Renato

Firstly, DO NOT keep entering the wrong code as it will permanently lock the phone.

Ensure you have requested the correct code Guide: Unlocking an O2 phone to use a different SIM card

If all fails, send a message to @Marjo or @Martin-O2 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Renato · ‎26-01-2020

Hello MI5,

I tried once, didn't work I stopped.

Yes, I requested by myo2. (Case Ref. 1173693635 (KMM1932881722I15977L0KM))

@Marjo @Martin-O2 Guys, can you help with this one?

Thanks

MI5 · ‎26-01-2020

Hang on and one of them will be in touch tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎27-01-2020

Thanks for the mention @MI5.

@Renato I can get someone to look into this for you. I'll need some details so I'll drop you a message.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Martin-O2 · ‎30-01-2020

@Renato I have an update for you on this one. Our Guru team have requested the master unlock code for your phone from Samsung to make certain we get it right and don't permanently lock the handset.

It can take up to 10 days so I'll drop you a message as soon as it comes through.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Renato · ‎30-01-2020

Thank you very much, sir.

I'll be waiting.

Renato · ‎04-02-2020

Replying just to keep the post open.

Thanks

Martin-O2 · ‎07-02-2020

No worries @Renato we won't do anything with the thread until your issue has been solved.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Renato · ‎27-03-2020

It didn't work.

When I insert the new carrier sim, ask for a PUK code, I contacted O2 to ask about my PUK, O2 told me one, but don't work either.

Don't know what to try anymore.

O2

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