Unlock Code Not Working

Renato · ‎26-01-2020

I asked a code to unlock my o2 Phone, Galaxy Note 8 (N950F)

I inserted the other carrier sim card and type the code, the message was, code didn't' work.

What I can do in these cases? Go to an O2 store or take my mobile to Samsung? The contract ended this month.

gmarkj · ‎27-03-2020

A PUK code suggests that the new sim has been blocked, so you would need to get that from the new carrier.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎27-03-2020

or that the phone is hardlocked to O2 forever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-03-2020

It certainly sounds like it could be....

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