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Unlock Code Not Working

Renato
Level 1: Joiner
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I asked a code to unlock my o2 Phone, Galaxy Note 8 (N950F)

I inserted the other carrier sim card and type the code, the message was, code didn't' work.

 

What I can do in these cases? Go to an O2 store or take my mobile to Samsung? The contract ended this month.

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gmarkj
Level 66: Unequalled
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A PUK code suggests that the new sim has been blocked, so you would need to get that from the new carrier.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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or that the phone is hardlocked to O2 forever.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 13
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jonsie
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