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Jez
Level 1: Joiner
Posts: 1
Registered: ‎10-03-2019
Accepted Solution

Unlaching (unlocking for any sim)

I requested to unlock my phone threw o2 app ihave a Sony Xperia E2003 E4g. I got a email back about 3 or4 days later saying they refused to unlach my phone because I asked to many times!!!!my Xperia was showing up as a Samsung e45 and I spoke to a garu at o2 they said everything will be fine just follow app instructions. And request again. Surely this is not rite.
Level 63: Greatness Assured
Posts: 12,112
Registered: ‎31-03-2010

Re: Unlaching (unlocking for any sim)

Posts: 86,561
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Unlaching (unlocking for any sim)

@Jez if you tap the edit option in your MyO2 you can change the phone type yourself but as the system uses the IMEI number to unlatch you would probably be better to use the manual form and make sure you accurately enter your phone and contract details 

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,450
Registered: ‎18-04-2018

Re: Unlaching (unlocking for any sim)

Good morning @Jez , all the info above should help you get this sorted, but if you need any further help do give us a shout. slight smile

 

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