Solved: Unfreeze (MCK) Code

lupi · ‎23-04-2021

hello,

I am in the process of unlocking my handset to continue using it with a different provide. But it seems I have put the wrong code in too many times when trying to unlock my handset and now believe I need an Unfreeze (MCK) Code instead.

Is someone able to help me access this?

Many thanks,

LP

TheresaV · ‎26-04-2021

Good morning @lupi! Of couse, I will message you privately as I need a few more details to request the code!

Thanks for the tag @MI5

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View solution in original post

MI5 · ‎23-04-2021

@Martin-O2 @LukasB or @TheresaV can help but they won't be on until next week.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lupi · ‎23-04-2021

Thanks, that's great to know

MI5 · ‎23-04-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lupi · ‎26-04-2021

Morning!

Are any of @Martin-O2 @LukasB or @TheresaV around today and have time to help out with getting an unfreeze MCK code?

Best wishes

LP

TheresaV · ‎26-04-2021

Good morning @lupi! Of couse, I will message you privately as I need a few more details to request the code!

Thanks for the tag @MI5

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Roby · ‎05-06-2021

so tried 02 and Samsung and neither will help! one says it should be to other to provide the code.

Or you can pay £15+ to get the code from some online services! but why should I pay to unlock a phone that is mine I wonder?

thanks

Roby

jonsie · ‎05-06-2021

Sometimes, just sometimes, it may be worth the cost.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Roby · ‎06-06-2021

why would I have to pay to ubnlock a phone that I own?

It is not the money it is the principle. I have renewed the contract with O2, I have a new phone and I own the old phone, who is managing these codes? O2 or the manufacturer?

Owens · ‎09-09-2021

Morning!

Are any of @Martin-O2 @LukasB or @TheresaV around today and have time to help out with getting an unfreeze MCK code?

Regards

Owens.

O2

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