Unblocking Number and Handset

[Anonymous]

Hi

A while back now I had my number stolen, so I contacted the O2 Gurus to block my number.  They said they would and they would send me a new SIM to put in my phone and when it arrived they would activate it.

When the new SIM arrived and gave O2 Gurus another chat to ask them to activate the SIM but was told Oh no you have to go to an O2 Shop to have this done.  A bit angry now but I went to the O2 shop and they said Oh yes it has been activated; wait 24 hours and you will be able to use your handset and number again.  So after the 24 hours turned on my phone and it said NO SERVICE and I went nuts!!!!  As I was travelling that day I phoned Customer Services and they said go to the O2 Shop in London and they will be able to help you.  So I did.  They put in another SIM and activated it and then said there is something wrong with your handset.  I was furious!!  They then said if I got another handset put the SIM in it would be fine. I have done this but after going to my local O2 shop again they cannot help but advised me to get in touch with Customer Services again.  They have now told me not only did ihe idiot Guru put a block my number but he put a block on the handset too, so I am now waiting for them to rectify this.  I think O2s Services has been disgusting,,I mean why hasn't any of the Gurus, geeks spotted this?  Very unhappy O2 customer

[jonsie]

Normally reporting a number lost or stolen and customer service would block the account and the phone. 

Did you tell them it was only the sim that had been stolen? Wouldn't you yourself presume that the sim was in the handset when it was stolen?

I think you are being a little harsh here when customer service did what would be routine in the event of someone reporting a lost/stolen  sim.

Hope it gets unblocked soon but I think you are being angry needlessly.

[Cleoriff]

I agree...A reason to be angry would be if someone picked up your phone...and used it (with sim) to rack up £100's of calls that you would be liable for

What happened was normal practice...simply to ensure the safety of your device

[jonsie]

I too am an unhappy o2 customer but it's nothing to do with O2. ...

[Bambino]

Awww.... Cheer up @jonsie

[MI5]

Just ask then to lift the bar on your handset. It will take a couple of days, simples

[jonsie]

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@MI5 wrote:
Just ask then to lift the bar on your handset. It will take a couple of days, simples

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That's all it takes. No need for getting stressed and angry.